Beware Superfast Broadband Connection Voucher offers that seem too good to be true

We have a client who was investigating a faster broadband connection via the government Superfast Connection Vouchers, we quoted the client based on their requirements (20Mb resilient leased line) using our partner Metronet.

Our client rightly did their Due Diligence and obtained competing quotes, one of which blew us out the water, however something was fishy.

December 9th, 2014|News|

Outlook for Mac 2011 randomly prompting for password

One of our clients called recently with an issue with Outlook for Mac 2011. Outlook is connected to an Exchange 2013 environment but would randomly throughout the day prompt the user to enter their Exchange username and password.

We checked and rebuilt the users Keychain but the issue persisted with no particular pattern except the user

December 3rd, 2014|News|

HMRC PDF forms not displaying

We’ve received a number of calls related to HMRC forms that, when opened in Google Chrome or Firefox display the message ‘please update your version of adobe reader’, and the form fails to display.

It looks as though HMRC are trying to do some cleverness on their website to reduce the amount of paper, but

December 2nd, 2014|News|

Real world usage of ESET vs AVG

Quoted Email we’ve just received from a client who has ESET anti-virus on their Android phone as part of our IT support service for Manchester organisations;

A family member was running AVG on her Android phone yet was complaining about pop-ups appearing.

AVG was replaced with ESET [anti-virus which is free from the Android Play

October 20th, 2014|News|

What’s the most important feature of a backup system?

Nearly ever data backup system available today will send you an email telling you if a backup ran and was successful or it failed for whatever reason. These Emails are usually generated from the server that is performing the backup.

Herein lies the problem.

What if the server that produces the Email alerts wasn’t available (offline

October 1st, 2014|News|

Transferring Outlook ToDo List for Google Apps Sync users

Here’s the scenario;

A Google Apps Sync (Outlook) user has a new PC, when you setup MS Outlook to sync with Google Apps the users ToDo list does not move across.

The ToDo list in Outlook is not a separate list, it is simply a view of Contact or Calendar items that have a ToDo flag

September 29th, 2014|News|