IT Support Manchester – News by SaaSage Ltd

Client win of the day

Great news, i's dotted and t's crossed on an IT support and services contract for a new chain of swimming pools. Onsite tomorrow to confirm the data cabling layout of their first site. Who says computers and water don't mix?

July 24th, 2017|Categories: News|

Java updates stop ERP system working

So issue of the morning, client called at 08:10 (we don't open until 08:30 I might add) their ERP runs on Java, an update this weekend has stopped it working, none of the team can perform their jobs. 3 of my team have uninstalled the offending update on 40 PCs within 33 minutes. Everyone now

July 24th, 2017|Categories: News|Tags: |

Incoming requests and issues from Friday

Call from an organisation that's moving next weekend, small office network with server. Can we help? It's cutting it fine but yes we can. Client asks for recommendations to replace their aging projector. Recommend Sharp Bigpads at the fully featured end, down to a large Dell monitor and Clickshare at the simple end. They're wieghing

July 21st, 2017|Categories: News|

Server Unresponsive

So today's issue was a slow server reported at 4pm today, it was still working but accessing and saving files was taking a long time and redirected folders weren't working. Instant response after phone call. Remote diag took 30 mins, but the issue got worse and remote tools stopped connecting. Onsite by 5:20pm. Server showing

July 20th, 2017|Categories: News|

Warehouse Picking Scanner Issues

Client called today with issues where their warehouse scanners are disconnecting intermittently. Immediate suggestions to onsite IT was to run a constant ping from the server to a scanner. On the flip side run a constant ping from a laptop that is following the scanner around the warehouse back to the server. I'm expecting ping

July 19th, 2017|Categories: News|

High Availability Tiers and Special Disaster Recovery Services

Managed IT Services Manchester Here’s ironic. The Financial Conduct Authority, days after lecturing financial companies to improve their defences against cyber risks itself suffered a ‘major IT incident’. A ‘major incident’ that knocked out many of its systems. Though identified as a "physical hardware" issue as opposed to the type of cyber security issue they

October 20th, 2016|Categories: News|Tags: , |