The Scenario.

  • A new start with 500 cases ready and waiting to be actioned, 20 fresh cases were being added every day.
  • The system needed to be high performance, and able to scale to 120 users.
  • A minimum life of 5 years, whilst being rock solid reliable.
  • The new system needed to up and running for the first day back at work in 2016, ready for a team of 20 to hit the ground running.

After talking with the technical team at ProClaim we had a crystal clear idea of exactly what sort of server and system would both cope with the initial load the growth potential.

What is ProClaim?

As a legal professional you’re probably familiar with ProClaim. You wouldn’t be alone. It’s the leading legal software solution. Over 23,000 professionals rely on Proclaim Case Management, Practice Management and Matter Management solutions to help deliver efficient, effective legal services.

So, when we were referred to a new solicitor in Bolton to specify, install and support their new IT system, it was little surprise that it would be running ProClaim. It was little surprise too that we’d been referred in. Experience with similar clients running MS SQL business systems had clearly demonstrated our ability in supporting ProClaim.

What’s more, we were asked to contribute at extremely short notice.

The SaaSAge Solution

In short – a Fully Redundant Virtualised Private Cloud with Virtual Shared SAN – Storage Area Network – by way of a virtual storage appliance.

A Private Cloud made up of 5 or 6 components, any of which could completely fail and the system would fail to go down. Using high speed, ultra-reliable enterprise level SSD technology alongside standard grade hard disks our virtual storage appliance merges disks in 2 computers to form a single large virtual disc array. A virtual storage appliance that intelligently shuffles data around to put the most frequently accessed data on the fastest disk. Optimised performance. Optimised resilience.

40 cores spread over 4 CPUs, 256 Gb RAM, 10Gb Ethernet redundant backbone network and 4Tb of storage and proven specialist storage software so effective that HP bought the company that developed it. Sat on top of this VMware ESXi intelligently manages the performance of the cluster, shuffling virtual servers between hosts to make the most of the clusters power while minimising ongoing power and cooling costs.

All the resources necessary to manage ProClaim work flows, reporting, running management dashboards starting with 20 users, but with scope to grow to 140. Arguably the most automated solicitors in the UK.

DRAAS – Heard of it?

Disaster Recovery as a Service – It’s important. Very important.

As a legal services company with many legal obligations, our client and their clients require nothing short of absolute confidence that should disaster strike, it’s not terminal. So, we factored disaster recovery into our post installation support – a server sat in the SaaSAge offices synchronises constantly with the client’s virtual storage appliance. A real-time replica of the live system ready to take to site within minutes in the event of disaster.

Real system design. Real system installation. Real contingency planning.

A real high performance system. A system designed to perform for years

The Result?

A massively flexible virtual environment. The client’s own private cloud that allows them to build servers in minutes and do whatever they want to do.

Not only did we specify the required components, we bought them in, we checked inventory, tested them and assembled the kit. Then we dismantled it, took it to the client site, reassembled it, tested it and handed it over to the client. All by noon on Christmas Eve.

And all the time we were working alongside site builders and maintenance guys fitting out the client’s new premises – dust and all. Mapping, network cabling (including network switches that step in if others fail), routing, power over three floors, x2 UPSs, rack installation, MS Office 365 Email – the lot.

The client’s onsite IT ProClaim development guy spent the Christmas period installing the desktops and the phone systems.

On the 4th January, 20 people walked into the office and started using the service straight away.As they say in the industry… result!