We’ve received a number of calls related to HMRC forms that, when opened in Google Chrome or Firefox display the message ‘please update your version of adobe reader’, and the form fails to display.

It looks as though HMRC are trying to do some cleverness on their website to reduce the amount of paper, but this cleverness only works in Internet Explorer.

So if you have this problem, just open Internet Explorer and go through completing the form, it should now work fine.