A fire, a flood, a virus even – your email system down, a call centre frozen, a queue of customers locked out of your online payment system. Just imagine the consequences of serious IT failure in your organisation.
The ISO/IEC 27031, global standard for IT disaster recovery, states, “Strategies should define the approaches to implement the required resilience so that the principles of incident prevention, detection, response, recovery and restoration are put in place.” In not so many words, prevention is better than cure.
Disaster recovery should actually start a long time before the lightning has struck.
Prevention is always far better than Disaster Recovery cure. That’s why we work so hard with our clients to head trouble off at the pass – we hot swap ageing hardware, we insist on a proper backup system and we always deploy the most reliable technology possible. That’s what you call Preventative IT Support!
“There’s many a time (Andrew has) pulled us out of the fire…”
Dean Seddon, Speedy Products
Before you can even begin to think about your Disaster Recovery plan, it’s important to conduct a Risk Assessment or Business Impact Analysis. You need to recognise what your core IT services are – the ones that support your critical business activities.
From there you can work out how quickly you need them to be back up and running – your Recovery Time Objectives (RTOs). You will also have an idea of the the extent that you need them to be recovered to – your Recovery Point Objectives (RPOs).
Once armed with the all important Risk Assessment, we can devise your Disaster Recovery Strategy.
"They would be an asset to any business that they work with"
SaaSAge came to talk to us about managing our I.T. systems and talked about being our partner, not just our I.T. support provider. Their approach sounded too perfect but they both surprised and impressed me from the outset. They developed a flawless handover plan from our previous provider and corrected all of our ongoing IT issues. SaaSAge are regularly here to offer support to the business and they are always available for immediate help online with any issues addressed quickly and efficiently. I can categorically state they are a true. They would be an asset to any business that they work with.Sue Griffin, UK General Manager